Frequently Asked Question

You can purchase Gilar products at our retail store in the Saroulla Building on Hamra Main Street, Beirut. Our products are also available online through our official website.

You can reach us by:

• Email: operations@gilar.com
• Phone: +961 1 709 970
• WhatsApp: +961 3 709 970

We’re here to help with any questions or issues.

To shop online, start by registering for an account on our website. Once your account is created, you can browse through the wide range of items available on Gilar.com. When you find something you like, simply click on it and add it to your cart. If you have any questions or need further assistance, our Customer Service team is always here to help.

Using a coupon code on Gilar.com is easy! Simply follow these steps:

1. Add the desired items to your cart.
2. Go to your Cart or Checkout page.
3. Look for the field labeled “Coupon Code”.
4. Enter your coupon code and click “Apply”.
5. The discount will be applied to your total if the code is valid.

We deliver all over Lebanon.

Delivery costs $3 within Beirut and $4 for areas outside Beirut.

Delivery times may vary depending on your location and the availability of items. We guarantee same-day delivery within the Beirut area for all items available in our stock. For orders outside Beirut, delivery typically takes 1-2 days. If a requested product needs to be ordered, we will provide you with the exact availability date.

After placing your online order, you will receive an email with the details of your purchase. Once your order is ready, we will send you a confirmation message via WhatsApp. If you have any questions, feel free to contact our Customer Service team for assistance.

If you’ve already placed an order and would like to add more items, simply contact us on WhatsApp. Provide your name and order number along with the details of the products you wish to add. Our team will assist you. Please note that changes can only be made if the order has not been packed yet.

If you receive an incorrect item, email us at operations@gilar.com or by WhatsApp +961 3 709 970. We’ll make sure to resolve the issue quickly.

Please read our detailed Returns & Exchange Policy Page for all the necessary information regarding returns, exchanges, and refunds. If you have further questions, feel free to contact our Customer Service team for assistance.

At Gilar.com, we offer Cash on Delivery as a convenient payment method. You can pay for your order in cash directly to the delivery agent when your items are delivered.

Yes, we provide bulk purchasing options for corporate clients and wholesalers. Contact us via email at operations@gilar.com or by WhatsApp +961 3 709 970 for more details.