Frequently Asked Questions
Find answers to common questions about our products and services
Where can I purchase Gilar products?
You can purchase Gilar products at our retail store in the Saroulla Building on Hamra Main Street, Beirut. Our products are also available online through our official website.
How can I contact Gilar's customer service?
You can reach us by:
- Email: operations@gilar.com
- Phone: +961 1 709 970
- WhatsApp: +961 3 709 970
We’re here to help with any questions or issues.
What should I do if I receive an incorrect item in my order?
If you receive an incorrect item, email us at operations@gilar.com or by WhatsApp +961 3 709 970. We’ll make sure to resolve the issue quickly.
Where does Gilar deliver and what is the cost?
We deliver all over Lebanon.
Delivery costs $3 within Beirut and $4 for areas outside Beirut.
What is the delivery time for orders?
Delivery times may vary depending on your location and the availability of items. We guarantee same-day delivery within the Beirut area for all items available in our stock. For orders outside Beirut, delivery typically takes 1-4 days. If a requested product needs to be ordered, we will provide you with the exact availability date.
What happens after placing an online order, and can I add more items later?
Once your order is placed, you will receive a confirmation message with your order details. Our team will then process and prepare your order for shipping, and may contact you to confirm your information before delivery.
If you need to add more items, please contact us as soon as possible with your order details. We will do our best to update your order before it is processed. If it has already been prepared or shipped, a new order may be required.
What are the accepted payment methods on Gilar.com?
At Gilar.com, we offer Cash on Delivery as a convenient payment method. You can pay for your order in cash directly to the delivery agent when your items are delivered.
What is your exchange and refund policy?
Please read our detailed Returns & Exchange Policy Page for all the necessary information regarding returns, exchanges, and refunds. If you have further questions, feel free to contact our Customer Service team for assistance.
Does Gilar offer bulk purchasing options?
Yes, we provide bulk purchasing options for corporate clients and wholesalers. Contact us via email at operations@gilar.com or by WhatsApp +961 3 709 970 for more details.